Customer Comments
I am sending you this note to thank you for all the assistance you provided while I was searching for the most appropriate device to help my parents safely navigate their staircase. I very much appreciate all of your follow up calls. I was amazed on how knowledgeable, thoughtful and helpful you are when it comes to helping a client select the most appropriate device! Thanks to you, my parents now have the full use of their home and the freedom to come and go as they please. They are thrilled! Again, I thank you both.
Sincerely,
Paul B.
Michigan.
I want to thank you for terrific and very prompt service from your affiliate in Waynesboro VA. They visited the home of my client. I am so glad that I discovered your web site and I plan to share the information and the process with my coworkers. I have book marked your site and do plan to use it again for future needs. Thank you again for the excellent service.
Susan S.
OTR Charlottesville, Virginia
Your local affiliate provided outstanding assistance in our purchase of a stair lift, and had it installed within a few days of the purchase. He was great to deal with. I would be happy to recommend him to anyone looking for a stair lift.
Kevin P.
Baltimore, Maryland
I received a letter and calling card from your affiliate in Omaha, NE. This is the second time I have used SILVER CROSS, and I am completely satisfied with the service it provides. It has saved me a tremendous amount of money. Thank you all very much, you have a great organization.
Rob Holeton
Nebraska
Hi Bob---thanks so much. We are delighted you have taken the extra step to assist us. I have to tell you we so appreciate the superior customer service you have given us. Once the stair lift is installed, we'll take a digital photo and send it on to you. Thanks again for all your help.
Barb P.
Oregon.
The response from SILVER CROSS was beyond our expectations. We were contacted almost immediately, and the lift was installed in one week. To say your people here in Toronto "Have their act Together" is an understandment.
Wilf L.
Toronto, Ontario
I received a response within 30 minutes or your confirmation of my request. The next day I received a call and was most impressed by the thoroughness of the rep. By mutual agreement, the rep and technician visited my home, inspected the current equipment and made suggestions of ways to proceed. I was delighted by my experience and while I have decided not to buy at this moment, I expect to do so within a year and it will certainly be with the dealer you referred me to. My thanks for your wonderful service.
Gerard P.
Marlborough, Massachusetts
They were very nice, prompt too. They called Monday to identify themselves, who they were, how they got my name and phone number, their affiliation with you and to set up a time to come show me the product. They were prompt in arrival time and efficient. The lift has been a tremendous help. I thank you very much for your part in this and the association you have with local persons. I was very hesitant about ordering a product unseen and having it brought out, installed and demonstrated was wonderful. Thank you.
Agnes W.
Antioch, TN
I appreciate your follow up. It is very rare that a company makes a personal follow up. I am a physical therapist at the Shepherd Center in Atlanta, GA. I work with patients that have spinal cord injuries. One of the issues that I address is home modifications for these patients. I look forward to doing business with you.
Cathy W.
Atlanta, Georgia.
Everything was really great! The vendor was helpful, quick, attentive and has already been to my home. Thank you for your efforts on our behalf.
Jennifer B.
Baltimore, Maryland
I responded to you a while back that I was disappointed on my referral for an elevator. I wanted to let you know that after your contact, your local affiliate called and apologized for the mistake. He was most helpful and has made two trips to my home. I have ordered an elevator from him and have been most pleased with the service to date. Thanks for your help.
June B.
Virginia
I just want you to know that I no sooner got home from work yesterday, that I received a call from your local affiliate. She was very helpful with information regarding used vehicles, and she also gave us information regarding the purchase of the carriers for the scooters, even though we're looking into buying one privately. She made us aware of the importance of matching the scooter, carrier, and the vehicle carrying them. We're thinking about looking at the one used scooter that she has available.
Margaret K.
CT.
My father has spoken to your representative in Norfolk. She went above and beyond to get in touch with us. My father will be coordinating a time to meet her at his house to determine the specific need for a lift. Thank you so much for the follow up, and the service you provide folks like my parents.
Karen M.
Nags Head, NC
Greetings from the owners of a great lift! Your affiliate got in touch immediately, had a unit installed as quick as a flash and we now have 3 family members (one in their 70's, one in their 80's and one in their 90's) using it daily and finding renewed independence in navigating through their household. Everything was grand...we appreciate your informative website and, as you can tell, it met our every need. Keep up your good system and outstanding response time.
Rebecca H.
Marietta, Georgia
On Saturday, June 23, I e-mailed my inquiry to your Chicago web site. Dave Thorpe, your Oakville representative in Ontario, Canada, telephoned the morning of Monday June 25th and visited our home that afternoon with all the requested information. On Friday June 29th my wife visited the showroom to see a demonstration of the Excel stair lift and placed an order. it is scheduled for delivery tomorrow and installation on Wednesday. Dave's service was outstanding. My wife and I have been accorded every consideration and are most impressed by his ready understanding of our requirements and the expeditious manner in which he has conducted the business.
Norman G.
Oakville, Ontario.
Let me update you. Not only did your local affiliate call, but the local elevator company came out with tremendous information for me. I even talked to him about buying two elevators though I probably will have to decide on just one. It couldn't have been better all the way around. Thanks for the help.
Harry S.
Austin, Texas
