Our Service
From the outset we wanted to provide an experience that went beyond just selling products and offering a service. Our goal was to take it to the next level. A complete customer experience that would differentiate SILVER CROSS and truly build a brand that was totally unique.
As a SILVER CROSS Franchisee, you will work primarily within two product groups: elevating devices and mobility products. We do not carry the small products such as canes, incontinent products etc. Our focus is on the larger items. Elevating devices include stair lifts, porch lifts, home elevators, scooter lifts, incline lifts and van lifts. Mobility products include scooters, power wheelchairs and walkers.
Retail products are often purchased by the end user. Often, a family member will assist in the decision. The key influence may also be a health care professional.
Our service includes.....
- Repurchasing most of the products that we sell,
- Accepting trade-ins of common models,
- Lower prices on new equipment than most of our competition due to our buying power, and
- The most extensive source for recycled equipment in North America.
Simply put, the customer can not go wrong by buying our products and service. However, we must go beyond these benefits to offer a complete customer experience that is unique. The way we do this is by first selecting the right individual from the start. An individual that can truly and sincerely relate to the customer's needs and problem solve to offer a complete, long term solution. The SILVER CROSS company culture permeates through every thing we do. The customer must see and recognize this culture as a unique, solution oriented experience.
