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Silver Cross Testimonials

The following are honest testimonials submitted by delighted Silver Cross customers. If you have purchased a product from us in the past and would like to submit a testimonial click here.

We are extremely happy with the chair lift. As always your guys did a great job. I really appreciated that they went out the way to take the bed upstairs for us as well.
Jason C.
Guelph, Ontario
Excellent service. Responded instantly to our immediate concerns. So incredibly impressed with this company. Wish it was this easy dealing with all companies! thanks for this great service!!!!
Michelle G.
North York, Ontario
We are very happy & pleased with our 2 Savaria Chair Lifts & would certainly recommend them to anyone who is interested in getting one! John & Grant are outstanding gentlemen, very knowledgable and pleasant and do outstanding work!
N & P
London, Ontario
Just wanted to let you know how much we love the stair lift, it's made our lives much easier and safer! Thanks so much for the fast install and extra special service, much appreciated!
Kristina D.
Kitchener, Ontario
We will never go anywhere else, your service has been outstanding! When asked by the OT if we had a preference where to get the walker from I without hesitation said Silver Cross. I will continue to sing praises of the amazing service you provide. I am a RPN, and recommend you to all my patients. Thank you again for everything.
Pam F.
St. Catherines, Ontario
Thank you for installing the Savaria curved stairlift at my mom's home. At first she was hesitant, but she has been using the lift frequently and is happy to have it. It was a worthwhile investment. Your install technicians were both very friendly and helpful, and did a fine job. When you visited our home for a consultation, we appreciated your professional advice, and friendly and frank manner, and Mom enjoyed testing out the various stair lift options at your office. You were the clear choice!
Thomas K.
Kitchener, Ontario
The entire buying experience at Silver Cross has been managed with both professionalism, care, and compassion. The staff is well versed in the features and benefits of the unique products offered as well as the applications in the home environment. My hope was to allow my Parents to remain in their home during their senior years which has been aided by the staff at Silver Cross.
Paul S.
Oakville, Ontario
Very appreciative of the help and service we received from Matthew, Zach And Debra. All knowledgeable, caring, patient and pleasant. We are grateful. We have spoken to others about you, glowinly. One has already happily sought your help.
Kusum M.
Kanata, Ontario
We have been working with Silver Cross since 2010 and have been very satisfied with their products and services. We are really pleased with our new stairlift, thank you.
Doris L.
Toronto, Ontario
I appreciate your service, you did a great job! The stairlift was installed on time, works well and we've had no problems. I would recommend your company 100%!
Muriel E.
Toronto, Ontario
Thank you for the great service! We really appreciate how quickly you responded to our call. Your service technician was very nice and helpful.
Elizabeth R.
Toronto, Ontario
They are an amazing group at the Simcoe Location. Answered all my questions and made this purchase flawless. We have never had anything like this to deal with before and appreciated all their help.
Lisa
Norwich, Ontario
You guys are fantastic and are such a great partner to work with. All of the accommodations and support you provide is amazing.
Jeremy
Delhi, Ontario
They are so kind, understanding and helpful to work with.
Pat
Simcoe, Ontario
Our main objective is to supply quality equipment and excellent service on a daily basis to our clients and their families.
Melissa Post - Owner
Silver Cross Simcoe, Ontario
The Savaria unit that you installed in my Mom’s house is working well so far. She is now going up and down without fear.I understand what it is like working in the service industry so I wanted to thank you (Bill) for your patience and understanding during the installation. I was able to hear the conversations and questions that my mom asked during the installation and especially the way you replied back and never ignored her questions or concerns. You are truly a gentleman with a level of Customer Service that should be used as a model. I feel that Silver Cross has made a wise decision in making you a Manager so that you can coach others about really good customer service.
Francis V.
St. Catherines, Ontario
Dear Andrew,
I wanted to take a few minutes to let you know how happy we are with the porch lift that was installed for my father.
We researched a number of companies but your company by far was the most informative and cost effective.
You were wonderful to deal with. You were very patient and kind to my family and went above and beyond to answer all our questions and I know there were many.
Alex was also a pleasure to deal with when he came to install the unit. He was very quick to install but took the time to ensure my mother was able to operate the unit and did not leave until she was comfortable.
Once again Andrew I wanted to thank you for the bottom of my heart, my father was given the opportunity to go out into his back garden for the first time in 3 years and he was so happy it brought him to tears.
Liyla B.
Oakville, Ontario
Everything that we have purchased from Silver Cross is just great and we are very happy with the lift, wheelchair, commode, table and bath bench and all is working out for us wonderfully well. The service has been more than great...If it was not for your great service and Susan helping us as well we would not be where we are today.Thank you again for all you have done for us.
JoAnne L.
Oakville, Ontario
After a knee surgery my mother was no longer able to go up and down stairs. She couldn't go home wtihout stair lift. Finances were tight and Gary helped us find and installed gently used stair lifts for a fraction of the price of a new set. Mom has been home alone for 8 months now and is delighted to have her independence and privacy!
Misty W.
Loveland, Colorado
When my mother fell ill in April 2016, she was discharged from the St. Catharines Hospital on a Friday. Though she was happy to be going home, we had a big problem: it would be impossible for her to get up the stairs to reach her bedroom and the washroom. I called Bill at Silver Cross, and he was awesome. He ordered a Savaria K2 Stairlift from the supplier and drove all the way to Brampton on Friday afternoon to pick it up. Then he came to my mother’s house on Friday evening—above and beyond the call of duty—to install the lift so that my mother would not be stranded on the main floor for the weekend. Huge thanks from our whole family to Silver Cross and to Bill for their awesome service!
Jeff D.
St. Catharines, Ontario
The representative did a fine job. As soon as we can arrange for payment, we plan to purchase a wheelchair lift from them. In fact, the price they quoted for a new one was very reasonable.Thanks for you help.
Ed P
Niagara Falls, New York
Let me update you. Not only did your local affiliate call, but the local elevator company came out with tremendous information for me. I even talked to him about buying two elevators though I probably will have to decide on just one. It couldn't have been better all the way around. Thanks for the help.
Harry S.
Austin, Texas
I received information in a matter of days. She was very nice and especially helpful. She discussed all my options, what she thought would best serve my needs and also about their buy back program. She wanted to make sure I got the best product for my needs. I am very pleased and your help has made a very stressful situation so much easier. THANK YOU!!!
Heather Z.
Clarksburg, West Virginia
I requested information from your organization regarding stair lifts. I was contacted that day and my father and I had two conversations with Ernie. My father purchased the stair lifts and it was installed on Monday. Thank you for your prompt response
Isabel L.
Pennsylvania
The affiliate responded very quickly to my request for information on a lift. I have spoken to them on several occasions about my needs. They have been very helpful with information. A rep is scheduled to visit my home to assess the type of lift that might work for me. I have recommended your website to several other people that have similar needs. Thank you for the follow-up e-mail, it is greatly appreciated.
P. Clement
Farmington, New Hampshire
Thank you so much for your follow up with me. I did indeed receive information from your local affiliate in PA. They enclosed information and brochures, also enclosed a map of how to find them, or they would come to us. I certainly appreciate your help in this matter. The service you provide is the best. We can't thank you enough.
Mona M.
Cresaptown, Maryland
Thank you for your prompt response to our original query. Your agent, John Roseborough, came up from London at 4 PM on Tuesday following his prior talk with me. He was most obliging, personable and he presented the options and alternatives (equipment, pricing, and install dates) after measuring the stairways, the length needed etc. We were very satisfied with John's concern, his handling of our request and his entire client orientated rapport. Thank you for your interest and assistance.
Ken & Betty O.
Seaforth, Ontario
My father has spoken to your representative in Norfolk. She went above and beyond to get in touch with us. My father will be coordinating a time to meet her at his house to determine the specific need for a lift. Thank you so much for the follow up, and the service you provide folks like my parents.
Karen M.
Nags Head, North Carolina
Thank you very much for your response and professionalism. Your affiliate was very prompt and helpful. He presented various options and make recommendations that were helpful. God bless this service for I can see now how much it helps people who are in dire circumstances with decisions which are difficult to make. Thank you again.
Jay H.
Hickory, North Carolina
I want to thank you for terrific and very prompt service from your affiliate in Waynesboro VA. They visited my home of my client. I am so glad that I discovered your web site and I plan to share the information and the process with my coworkers. I have book marked you site and do plan to use it again for future needs. Thank you again for the excellent service.
Susan S. OTR
Charlottesville, Virginia
I was very pleased with the response to my request for a hospital bed. Your local affiliate contacted my the same day and I purchased a bed from them. They were timely in delivering the bed and setting it up in my home.
Joseph R
Bloomfield Hills, Michigan
Yes, I had an excellent response from Mike in Ohio. He made extra efforts to reach me by phone to respond to my questions. I am in California, we finally found email the best way to communicate, and he was thorough and helpful in his answers. Then he mailed brochures. Then he called to make sure I got the brochures. So, I can say Mike is excellent in providing service and assistance and I really appreciate his promptness. I emailed another company on my own - not part of SILVER CROSS- and it took them more than a week to call me back.
Ann J.
Ohio
Thank you for putting me in touch with Dave, your local affiliate in Indiana. He personally delivered a Victory motorized scooter to my dad on Friday. He was most helpful in getting the right equipment for my dad. My dad has already been out on his new convertible. I wish I would have done this sooner.
Karen E.
South Haven, Michigan
On Saturday, June 23, I e-mailed my inquiry to your Chicago web site. Dave Thorpe, your Oakville representative in Ontario, Canada, telephoned the morning of Monday June 25th and visited our home that afternoon with all the requested information. On Friday June 29th my wife visited the showroom to see a demonstration of the Excel stair lift and placed an order. it is scheduled for delivery tomorrow and installation on Wednesday. Dave's service was outstanding. My wife and I have been accorded every consideration and are most impressed by his ready understanding of our requirements and the expeditious manner in which he has conducted the business.
Norman G.
Oakville, Ontario
Greetings from the owners of a great lift! Your affiliate got in touch immediately, had a unit installed as quick as a flash and we now have 3 family members (one in their 70's, one in their 80's and one in their 90's) using it daily and finding renewed independence in navigating through their household. Everything was grand...we appreciate your informative website and, as you can tell, it met our every need. Keep up your good system and outstanding response time.
Rebecca H.
Marietta, Georgia
I just want you to know that I no sooner got home from work yesterday, that I received a call from your local affiliate. She was very helpful with information regarding used vehicles, and she also have us information regarding the purchase of the carriers for the scooters, even though we're looking into buying one privately. She made us aware of the importance of matching the scooter, carrier, and the vehicle carrying them. We're thinking about looking at the one used scooter that she has available.
Margaret K
Connecticut
I appreciate your follow up. It is very rare that a company makes a personal follow up. I am a physical therapist at the Shepherd Center in Atlanta, GA. I work with patients that have spinal cord injuries. One of the issues that I address is home modifications for these patients. I look forward to doing business with you.
Cathy W.
Atlanta, Georgia
I received a response within 30 minutes or your confirmation of my request. The next day I received a call and was most impressed by the thoroughness of the rep. By mutual agreement, the rep and technician visited my home, inspected the current equipment and made suggestions of ways to proceed. I was delighted by my experience and while I have decided not to buy at this moment, I expect to do so within a year and it will certainly be with the dealer you referred me to. My thanks for your wonderful service.
Gerard P.
Marlborough, Massachusetts
"Your affiliate has been most responsive. He has called more than once, sent me brochures . I am contemplating putting in an elevator in my Mother's home. She is 86 and will not leave the home she has lived in for more than 40 years. I cannot say enough good things about his responsiveness. Your company certainly has the nod at this time due to outstanding customer service provided by your associate."
Cherly R.
Atlanta, Georgia
Your local affiliate provided outstanding assistance in our purchase of a stair lift, and had it installed within a few days of the purchase. He was great to deal with. I would be happy to recommend him to anyone looking for a stair lift.
Kevin P.
Baltimore, Maryland
I am sending you this note to thank you for all your assistance you provided while I was searching for the most appropriate device to help my parents safely navigate their staircase. I very much appreciate all of your follow up calls. I was amazed on how knowledgeable, thoughtful and helpful you are when it comes to helping a client select the most appropriate device! Thanks to you, my parents now have the full use of their home and the freedom to come and go as they please. They are thrilled! Again, I thank you both.Sincerely,
Paul B
Michigan
We decided to go with SILVER CROSS because we thought the owner took a personal interest in our situation. We were right. You and your staff have truly given me confidence and gratitude in you and all you have done. Thank you for everything.
C. M.
Palos, Verdes Peninsula, California
We are extremely happy with the chair lift. As always your guys did a great job. I really appreciated that they went out the way to take the bed upstairs for us as well.
Jason C.
Guelph, Ontario
Just wanted to let you know how much we love the stair lift, it's made our lives much easier and safer! Thanks so much for the fast install and extra special service, much appreciated!
Kristina D.
Kitchener, Ontario
Thank you for installing the Savaria curved stairlift at my mom's home. At first she was hesitant, but she has been using the lift frequently and is happy to have it. It was a worthwhile investment. Your install technicians were both very friendly and helpful, and did a fine job. When you visited our home for a consultation, we appreciated your professional advice, and friendly and frank manner, and Mom enjoyed testing out the various stair lift options at your office. You were the clear choice!
Thomas K.
Kitchener, Ontario
The entire buying experience at Silver Cross has been managed with both professionalism, care, and compassion. The staff is well versed in the features and benefits of the unique products offered as well as the applications in the home environment. My hope was to allow my Parents to remain in their home during their senior years which has been aided by the staff at Silver Cross.
Paul S.
Oakville, Ontario
I requested information from your organization regarding stair lifts. I was contacted that day and my father and I had two conversations with Ernie. My father purchased the stair lifts and it was installed on Monday. Thank you for your prompt response
Isabel L.
Pennsylvania
Thank you for your prompt response to our original query. Your agent, John Roseborough, came up from London at 4 PM on Tuesday following his prior talk with me. He was most obliging, personable and he presented the options and alternatives (equipment, pricing, and install dates) after measuring the stairways, the length needed etc. We were very satisfied with John's concern, his handling of our request and his entire client orientated rapport. Thank you for your interest and assistance.
Ken & Betty O.
Seaforth, Ontario
My father has spoken to your representative in Norfolk. She went above and beyond to get in touch with us. My father will be coordinating a time to meet her at his house to determine the specific need for a lift. Thank you so much for the follow up, and the service you provide folks like my parents.
Karen M.
Nags Head, North Carolina
On Saturday, June 23, I e-mailed my inquiry to your Chicago web site. Dave Thorpe, your Oakville representative in Ontario, Canada, telephoned the morning of Monday June 25th and visited our home that afternoon with all the requested information. On Friday June 29th my wife visited the showroom to see a demonstration of the Excel stair lift and placed an order. it is scheduled for delivery tomorrow and installation on Wednesday. Dave's service was outstanding. My wife and I have been accorded every consideration and are most impressed by his ready understanding of our requirements and the expeditious manner in which he has conducted the business.
Norman G.
Oakville, Ontario
Your local affiliate provided outstanding assistance in our purchase of a stair lift, and had it installed within a few days of the purchase. He was great to deal with. I would be happy to recommend him to anyone looking for a stair lift.
Kevin P.
Baltimore, Maryland
I am sending you this note to thank you for all your assistance you provided while I was searching for the most appropriate device to help my parents safely navigate their staircase. I very much appreciate all of your follow up calls. I was amazed on how knowledgeable, thoughtful and helpful you are when it comes to helping a client select the most appropriate device! Thanks to you, my parents now have the full use of their home and the freedom to come and go as they please. They are thrilled! Again, I thank you both.Sincerely,
Paul B
Michigan
I appreciate your follow up. It is very rare that a company makes a personal follow up. I am a physical therapist at the Shepherd Center in Atlanta, GA. I work with patients that have spinal cord injuries. One of the issues that I address is home modifications for these patients. I look forward to doing business with you.
Cathy W.
Atlanta, Georgia
The representative did a fine job. As soon as we can arrange for payment, we plan to purchase a wheelchair lift from them. In fact, the price they quoted for a new one was very reasonable.Thanks for you help.
Ed P
Niagara Falls, New York
Greetings from the owners of a great lift! Your affiliate got in touch immediately, had a unit installed as quick as a flash and we now have 3 family members (one in their 70's, one in their 80's and one in their 90's) using it daily and finding renewed independence in navigating through their household. Everything was grand...we appreciate your informative website and, as you can tell, it met our every need. Keep up your good system and outstanding response time.
Rebecca H.
Marietta, Georgia
The affiliate responded very quickly to my request for information on a lift. I have spoken to them on several occasions about my needs. They have been very helpful with information. A rep is scheduled to visit my home to assess the type of lift that might work for me. I have recommended your website to several other people that have similar needs. Thank you for the follow-up e-mail, it is greatly appreciated.
P. Clement
Farmington, New Hampshire
We are very happy & pleased with our 2 Savaria Chair Lifts & would certainly recommend them to anyone who is interested in getting one! John & Grant are outstanding gentlemen, very knowledgable and pleasant and do outstanding work!
N & P
London, Ontario
Let me update you. Not only did your local affiliate call, but the local elevator company came out with tremendous information for me. I even talked to him about buying two elevators though I probably will have to decide on just one. It couldn't have been better all the way around. Thanks for the help.
Harry S.
Austin, Texas
Thank you very much for your response and professionalism. Your affiliate was very prompt and helpful. He presented various options and make recommendations that were helpful. God bless this service for I can see now how much it helps people who are in dire circumstances with decisions which are difficult to make. Thank you again.
Jay H.
Hickory, North Carolina
I want to thank you for terrific and very prompt service from your affiliate in Waynesboro VA. They visited my home of my client. I am so glad that I discovered your web site and I plan to share the information and the process with my coworkers. I have book marked you site and do plan to use it again for future needs. Thank you again for the excellent service.
Susan S. OTR
Charlottesville, Virginia
"Your affiliate has been most responsive. He has called more than once, sent me brochures . I am contemplating putting in an elevator in my Mother's home. She is 86 and will not leave the home she has lived in for more than 40 years. I cannot say enough good things about his responsiveness. Your company certainly has the nod at this time due to outstanding customer service provided by your associate."
Cherly R.
Atlanta, Georgia
We decided to go with SILVER CROSS because we thought the owner took a personal interest in our situation. We were right. You and your staff have truly given me confidence and gratitude in you and all you have done. Thank you for everything.
C. M.
Palos, Verdes Peninsula, California
Thank you so much for your follow up with me. I did indeed receive information from your local affiliate in PA. They enclosed information and brochures, also enclosed a map of how to find them, or they would come to us. I certainly appreciate your help in this matter. The service you provide is the best. We can't thank you enough.
Mona M.
Cresaptown, Maryland
I received a response within 30 minutes or your confirmation of my request. The next day I received a call and was most impressed by the thoroughness of the rep. By mutual agreement, the rep and technician visited my home, inspected the current equipment and made suggestions of ways to proceed. I was delighted by my experience and while I have decided not to buy at this moment, I expect to do so within a year and it will certainly be with the dealer you referred me to. My thanks for your wonderful service.
Gerard P.
Marlborough, Massachusetts
Thank you for putting me in touch with Dave, your local affiliate in Indiana. He personally delivered a Victory motorized scooter to my dad on Friday. He was most helpful in getting the right equipment for my dad. My dad has already been out on his new convertible. I wish I would have done this sooner.
Karen E.
South Haven, Michigan
I just want you to know that I no sooner got home from work yesterday, that I received a call from your local affiliate. She was very helpful with information regarding used vehicles, and she also have us information regarding the purchase of the carriers for the scooters, even though we're looking into buying one privately. She made us aware of the importance of matching the scooter, carrier, and the vehicle carrying them. We're thinking about looking at the one used scooter that she has available.
Margaret K
Connecticut
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